Refund policy

Last updated 26 October 2026

Every payment for Floonova Pro or Pro+ comes with a 14-day money-back guarantee. If it isn't right for you, ask within 14 days of the payment and you'll get all of it back.

Who you're buying from

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders: Paddle sells you the subscription, charges you, adds any sales tax or VAT, and handles refunds. Paddle's buyer terms apply alongside this policy and our terms of service.

The 14-day guarantee

• It covers every payment: your first one, and each renewal, monthly or yearly.
• Ask within 14 days of the date you were charged, and you get the whole payment back. You don't need to give a reason.
• When a payment is refunded, the plan it paid for ends, and your account moves to the Free plan. Recordings you uploaded stay: you can still watch, download and delete them.

How to ask for a refund

Either of these works:

• Email support@floonova.com from the address you signed in with, or include the order number from your receipt.
• Use the link in the receipt Paddle emailed you, or look up your order at paddle.net.

Refunds go back to the way you paid. Paddle usually processes them within a few days; how soon the money shows up depends on your bank or card provider, often 5 to 10 working days.

Cancelling

You can cancel any time, in the Floonova app under Plan, then Manage subscription. Cancelling stops the next renewal. You keep your plan until the end of the period you've already paid for; after the 14 days, the rest of that period isn't refunded unless the law where you live says otherwise.

Your rights

Nothing in this policy takes away rights you have under the consumer law where you live. If that law gives you more, you get more.

Questions

Write to support@floonova.com. We'll reply within one working day.